Long-Term Opportunities

Looking for a position beyond a seasonal role? If you want a stable career with an organization that values your loyalty, protects your well-being, and actively invests in your professional growth, you belong at Kenific Group Call Center Operations (KGCCO).

Our full-time team members ensure year-round operational excellence, providing the stable foundation that allows us to support thousands of Americans navigating their healthcare options. We treat our long-term employees like the vital assets they are, backing up our words with an industry-leading total rewards package.

What Do Full-Time Team Members Do?

Our long-term team members are the backbone of our operations, ensuring high-quality service and compliance year-round.

  • Delivering clear, empathetic guidance to individuals managing complex healthcare data.

  • Serving as a subject matter expert on Federal Marketplace rules and regulations.

  • Collaborating with team leaders to improve processes and maintain high customer satisfaction.

  • Mentoring seasonal staff during peak enrollment periods to maintain quality standards.

Why Build a Long-Term Career with KGCCO?

100% Company-Paid Medical Insurance

We believe peace of mind starts with your health. For our full-time Customer Service Representatives (CSRs), medical insurance is available at absolutely no cost for employee-only coverage. For non-CSR career roles, our medical plans are heavily subsidized by the company. Furthermore, all full-time staff receive short-term disability, long-term disability, and basic life insurance at zero cost to you.

Immediate 401(k) Matching

We help you secure your financial future from your very first paycheck. Our generous 401(k) retirement plan features no vesting period. That means every single dollar the company matches belongs to you instantly – no waiting around for years just to earn your benefits.

True Work-Life Balance & Paid Time Off

Burnout has no place here. We ensure our team members have the time they need to rest, recharge, and spend time with loved ones. You will enjoy 11 paid federal holidays every year, alongside accrued paid sick leave and paid vacation days customized to your position eligibility.

Continuous Growth & Promotion from Within

We want KGCCO to be the last stop on your job hunt. We set you up for success with fully paid initial training and provide ongoing refresher courses to keep your skills sharp. Because we prioritize promoting from within, your hard work directly paves the way for internal leadership and advancement opportunities.

Who is a Perfect Fit?

Our full-time career tracks are built for individuals looking for stability, structure, and professional development.

  • Customer success professionals who take pride in solving complex problems with empathy.

  • Career-minded individuals looking for a corporate ladder they can actually climb.

  • Stability seekers who want dependable year-round income, standard hours, and top-tier healthcare benefits.

Ready to build your
service experience?

Explore our current openings and take the first step toward a rewarding new career pathway today.

Ready to build your
service experience?

Explore our current openings and take the first step toward a rewarding new career pathway today.